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12

FAQ

How to make payment?

Tambulya.com offers payment options and you can choose your convenient option:

Credit Card (Visa, Master, American Express)
Debit card Net-Banking
Payment by Demand Drafts

How to track your order?

You can track the status of your order when you login to 'My Account' Section. For clarifications, our customer care executive will assist you further through Email, Phone and Chat.

Who to contact in case of payment failure?

In case of payment failure queries, please feel free to Call 1800-3000-3311 -(TOLL FREE) or e-mail to feedback@matrimonygifts.com

What to do in case of damaged product?

In case if you claim for damaged products, we shall verify and check the details thoroughly to find out the level of damage. In genuine cases the product will be replaced with a fresh one. However, if the damage is minimal, the damage will be rectified and the product will be sent within a stipulated period of time.

What to do in case of damaged product?

1. Only selective products on Tambulya.com  have the 'Cash-on-Delivery' Available.
2. Ensure that your Billing and Shipping Address is the SAME while opting for ‘Cash-on-Delivery’.
3. When prompted to choose a Payment Option, select 'Pay by  Cash-on-Delivery'
4. Products will be dispatched only after our customer support executive verifies and confirms your shipping address in case of ‘Cash-on-Delivery’ payment.
5. You will be required to make a Cash payment to our respective  Courier Partner, only at the time of delivery of your order.

Terms & Conditions

* The maximum order value for 'Cash-on-Delivery' is Rs. 3500
* E-Gift Vouchers or Store Credit cannot be used for 'Cash-on-Delivery' orders
* Please pay the amount as mentioned on the order copy (COD value mentioned in the shipment)
* Returns will not be accepted during the time of  delivery
* Please keep cash ready after your order is confirmed and authorised
* Please make ONLY Cash Payment at the time of delivery. We will not accept Cheque or Demand Draft

About Tambulya

Indians believe in ‘Athithi Devo Bhavah‘ (the Guest is God). Guests grace the occasions. Be it festive, religious or any other occasion, guests from close-knit family, extended families, friends and other circles are given special importance as their blessings are considered to be sacred as God‘s.

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